About me 

I am a creative person, and I have acquired a lot of skills in recent years. I like to be up to date with new technologies.

Professional experience

 Experience by departments

Education / Training / Arta: 3 years and 10 months

Specialists / Technicians: 5 years

Finance / Accounting: 5 months

IT Hardware : 2 years and 3 months Administrative / Logistics: 2 years and 6 months Sales: 5 years and 3 months

Oct 2021 - present       Content Creator / Owner - 6AM Travel

9 months                          Remote (from home) | Education / Training / Arta | Arts Entertainment, Video editor, film maker, drone pilot, content creator for my youtube monetized channel "6AM Travel". Youtube SEO, Google ADS

Acquired skills and knowledge: SEO, seo techniques, youtube ads, adobe premiere - mediu, Vegas Pro, Drone, vidiq

 Mar 2020 - present       Content Creator - Oxigen Tour

2  years and 4 months               Bucharest | Education / Training / Arta | Tourism - Video zreator, video editor For Oxigen tour; Name of Channel: "Brambura prin lume" by Oxigen Tour

Acquired skills and knowledge: Youtube, content, Media, Film

Sep 2018 - present      Guitarist, Video Editor, Sound Editor - Beethoven Crisis

Acquired skills and knowledge: Adobe Audition, Cubase, steinberg cubase, garage band, Vegas Pro

 Jul 2017 - present        Third Party Management Specialist - Orange Romania Communication

5 years                         Remote (from home) | Specialists / Technicians | IT  Telecom   - Coordonate, offer suport, reporte, evaluate, kpi for Third Party Contractors. july 2017 - feb 2022 Telekom Communication

   feb 2022 - present      Orange Communication

Acquired skills and knowledge: Oracle, Project management, Project Planning, microsoft excel, microsoft outlook

Apr 2015 - Jul 2017         Compartment Manager - Telekom Romania Mobile

2  years and 4 months    Bucharest | Sales | IT / Telecom

o  Coordinating call center agents and activities;

o  Manage the unforeseen issues and systems/services malfunctions;

o  Forecast inbound traffic and elaborate/adjust the agents schedule;

o  Organize and sustain selection process for the new agents;

o  Evaluate and offer continuous training, workshops, coaching and feedback sesions for existing and new coming agents;

o  Create and update procedures;

o  Preparing daily, weekly and monthly activity reports;

o  Establish and maintain relations with other internal and outsourcing representatives departments.

o  Offer support for direct and indirect sales agents;

o  Report the results obtained correlated to the assumed objectives and create action plans for areas that need improvement;

o  Prepare all the documentation needed for process automation in order to increase productivity and testing the delivered solution prior to implementation same as new products and services before being launched;

Evaluate the impact and implications of new services and solutions upon the Customer Care activity

Acquired skills and knowledge: Management, Team leadership, Team Management, Time management, crm customer relationship management, Managementul echipei, managementul timpului prioritatilor

May 2012 - Apr 2015     Costumer Care Agent - Cosmote Romania

3  years                                     Bucharest | Sales | IT / Telecom 

o  Handling incoming calls in a polite and professional manner;

o  Performing outbound calls; research required information using available resources;

o  Handle and resolve customer complaints;

o  Provide customers with product and service information;

o  Follow up customer calls where necessary; complete call logs.

Acquired skills and knowledge: Comunicare, Sales

May 2011 - Sep 2011      Collection analyts Raiffeisen Bank - S.C. Top Factoring S.R.L.

5 months                          Bucharest | Finance / Accounting | - Ensure prompt payment of customer accounts within assigned portfolio. Meet cash collection and aged debt targets. Timely resolution of customer issues affecting payment. Negotiating payment commitments.

May 2007 - Oct 2009      Executive Assistant - Datasis Prosoft

2 years and 6 months         Bucharest | Administrative / Logistics | Administrative / Public Sector -   Maintaining communication between the executive board and the customers. Submitting  expenses and following up the expense reimbursement processes

Feb 2005 - May 2007      Junior pre-sales consultant - Datasis Prosoft

2 years and 4 months               Bucharest | IT Hardware | -  Creating Proof of Concepts for the company's products

Education

2008 - 2010   Master's degree - Dimitrie Cantemir

Managementul Afacerilor Internationale | Bucharest  

2005 - 2008   Bachelor's degree - Universitatea Dimitrei Cantemir

Management Turistic si Comercial | Bucharest